Why do you contact us ?
We strive to respond as quickly as possible to all of your requests during these difficult times. However, we would like to apologize in advance for the processing times which may be longer than usual.

Indeed, our partner carriers have also been strongly impacted by the current crisis. Today, they are facing a peak in deliveries, combined with the delivery of numerous packages that were previously blocked during the lockdown.
This situation naturally generates more requests from you: we will respond to each of them and our entire team is mobilized.

Unfortunately we are unable to give you an estimated time for the response at the moment, but we are working hard to reply to you as soon as possible.

All the team thank you for your understanding.
Upela customer service
+44 20 3966 4644
From Monday to Friday: from 9:00 am to 1:00pm and 2:00pm to 4:00pm

17 Rue de Surène
75008 Paris - France

RCS Paris 750 389 769
N° TVA FR12750389769

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